Helping you to win more business
Merlin Business Software is specifically
designed to fulfil the changing requirements of Merchant,
Wholesale, Stockist and Distribution environments, including
sales order processing, stock control, invoicing, sales,
purchase and nominal ledgers.
Users of Merlin enjoy a wide range of
benefits through numerous user-friendly features within
the software. These include the ability to increase the
value of each order by prompting the customer to order
additional items from their online history. Improved
profit margins on each order are also possible, due to
the management of individual customer special prices.
Our expertise in electronically interfacing
Merlin with other applications ensures that both customer
and supplier EDI, XML and E-commerce requirements can
be catered for.
Offering a comprehensive range of support
services, our customers enjoy a single source of supply
when it comes to hardware and software requirements,
including installation, cabling, training, on-going support
and maintenance and, if required, software modifications
and bespoke development.
It is this single-source responsibility
that we believe is largely responsible for Merlin’s
success, and long-term customer loyalty.
Management Reporting
Merlin possesses comprehensive management reporting for
all aspects of the business including sales, stock, profit & loss
analysis and can support multi-company and multi-location
businesses.
Its ability to integrate with third-party
sales intelligence software makes this combination an
extremely potent selling tool.
Sales
Comprehensive Sales Order Solutions
Merlin Business Software provides a solution
for processing all types of sales orders:
Back Office Sales
Pro-Active Tele-Sales
Trade Counter Sales
Mobile Sales
Trade Show Sales
Showroom Sales
Increased Sales & Profits
Merlin is simple to use and provides all the many “ease
of use” benefits you would expect from modern software
including on screen guidance and many single-key options
for the instant retrieval of information. Merlin will
provide you with a more pro-active business system, which
will enable you to:
Increase your turnover and profitability
whilst minimising costs
Promote more pro-active tele-sales
through the use of enhanced facilities
Have immediate access to on-line
sales history enabling operators to sell more product
lines
Control and manage Special Customer
Prices automatically
Control and manage Special Offers
automatically
Utilise a simple and easy to use Call
Management system, which will provide a daily “To-Do” Screen
for the tele-sales operators, detailing who they should
call and at what time
Sales Analysis
Merlin’s Sales Analysis provides information on
the performance of the business’s sales; enabling
users to highlight not just the performing salesmen but
where performance may be slipping, so action can be taken
swiftly.
All too often companies remain unaware
of where business is being lost – Merlin’s
Sales Analysis module helps to identify these areas and
helps to pinpoint which customers, products and salesmen
need attention.
Stock Control
Merlin’s Stock Module lies at the heart of the
system, storing comprehensive details of the full product
range.
The data held within the Stock module
is designed to help control costs and to assist in general
and special sales pricing.
It offers facilities for costing, pricing
and discounting, multiple locations and maintains a comprehensive
history of all stock movements including sales, purchases
and any other usage to highlight fast and slow moving
lines and to reveal trends.
Barcoding
Barcode scanning equipment is easy to use and can be
operated by all levels of employee from storemen to machine
operators. It provides a low-cost solution
to the problems inherent in entering data, significantly
enhancing reliability and cutting costs in the process.
Automated Goods Despatching
Time and accuracy to despatch customers orders can be
improved dramatically with the use of barcoding.
Merlin makes automatic sales order despatching
and warehouse operations even easier. With very simple
operation any member of staff with little or no computer
experience can use it.
Automated Goods Received
When taking delivery of goods, all orders can be quickly
identified and quantities checked using the barcodes
and hand held readers.
Faxing, E-mailing and
SMS Messaging
Designed to help users provide higher levels
of customer service, Merlin can send:
Quotations
Order Acknowledgements
Copy Invoices
Statements
Alerts & Messages
Merlin’s automated messaging facility enables users
to send documents without leaving their desks. For example,
the accounts department can send Order Acknowledgements,
Statements and copy Invoices whilst the buyer can send
out Purchase Orders.
All this can be done immediately and
without the delay and expense of having to use the photocopier
or the fax machine, or involving other personnel. SMS
text messages can be sent from the keyboard to customers
or members of staff alike.
Improved
Control of Stock
Stock Levels monitored and shortages
highlighted
Control of Batches - less stock wastage
Economic Stocking Levels
Monitor deliveries by date, supplier
or product
On-line Supplier Purchase History
Stock Status Reports by Supplier
Identify slow moving or redundant stock
Purchase Order Processing/Works Order
integration
Product Information to
help capitalise on every Sales Opportunity
Stock Availability
Alternative Products
Technical Notes “add on” sales
Quantity Break Pricing
On-line Customer Sales History
Family Aggregate Discounts
Special Customer Prices and Gross
Margin calculations
Improved Efficiency
Proof of Delivery
The Proof of Delivery Imaging interface allows the association
of a graphics file containing a signature on a delivery
note with its respective order & invoice.
Disputed invoices can be resolved effortlessly
for customers insisting upon proof of delivery.
POD images can then be instantly displayed
on screen at the touch of a button to help speed up the
resolution of customer disputes.
POD signatures can be captured at the
Trade Counter / Point of Sale and also by your Delivery
driver using Pen based terminals.
Van Routing
For companies with busy delivery schedules, customer
orders can be allocated to a delivery route at the time
an order is placed, giving the customer a more accurate
date for delivery at the time of order.
By utilising the Van Routing facility
you can manage the delivery of customer orders more effectively,
promise more accurate delivery dates and be more efficient
with your delivery costs.
SMS Messaging
Contact your customers directly to let them know the
stock they ordered has now arrived and is ready for collection
/ delivery.
Customer relationships are greatly improved
with a simple SMS message to a customer’s mobile
telephone with information about items they are waiting
for.
Save your customer’s time and keep
them happy, they will come back to you time and time
again!
Financials
Merlin provides comprehensive management information
to assist in the day-to-day running of your business. All
the financial data can be extracted in simple or detailed
management reports.
The benefits Merlin gives to
your financial operations:
Multi-Company
Multi-Branch
Multi-Depot
Multi-Currency
Accounts & Budgets by department
Operates over various computer platforms
Access to all data – better
management reporting - better control
All ledgers automatically post
to the Nominal Ledger
Gain simple and quick access to account
details via rapid search facilities. User’s menus
can be tailored so levels of data access can be restricted
by the management.
BACS Payments
Every Supplier who can/will accept payment electronically
can be paid using a BACS payments file which can be transmitted
to your bank using the majority of Online Banking software. A
suggested payments routine can be produced by Merlin
and amended before being paid.
Credit Control
Credit Control information is readily available throughout
Merlin, ensuring credit limits and overdue payments are
tightly controlled. At any point of order entry, if the
customer’s limit is exceeded, the operator is alerted.
A permanent lock can be applied requiring
a manager override before an operator is allowed to enter
the order, dependant upon the individual settings on
the customer’s account details.
Management Reporting
Merlin’s Nominal Ledger has been designed
to give users the means of producing a balance sheet,
profit & loss account, trial balance and other financial
reports, tailored to the needs of their particular business.
Merlin can provide many comprehensive
financial reports as standard, ranging from statutory
financial documents to detailed management information
in the form of schedules and budgetary reports. There
are many standard reports available within the sales
and purchase ledgers for daily, monthly and annual routines:
VAT, Reporting Profit & Loss and Balance Sheet reports.
