In addition to Merlin
Business Software, Chatsworth have built an enviable
reputation for their customer support and ongoing product
development.
There are many other factors involved
with the implementation and continuous operation of an
integrated I.T system. Chatsworth customers enjoy a single
source of supply when it comes to hardware and software
requirements, including installation, cabling, training,
on-going support and maintenance.
Software
Design & Development
Merlin is being continuously developed to incorporate the
latest technology and industry requirements demanded
by our customers.
The design and development of the software is done using
the very latest Microsoft.net framework is all carried
out by our in house software development team.
Because the software originated with us and we continue
to be the sole developers and suppliers, development
can be done for completely separate stand alone systems
or as an enhancement to our software to meet customer’s
exact requirements.
Systems
Consultancy / Project Control
Merlin is a comprehensive system, which involves every
aspect of the business, from receiving an enquiry, negotiating
and processing the orders, purchasing or manufacturing
products, despatching orders and the accounting processes
which these activities generate. It is therefore vital
to ensure that the system provides a total solution to
benefit all departments.
The groundwork for a successful installation is laid
before the computer arrives, and then in the initial
settling down process. It is essential that commercial
experience, coupled with system know-how, is applied
at this stage to ensure that the business derives the
maximum benefit from its investment. Sound practical
advice on all aspects of the system can save costly errors
and disruptive revisions later.
Chatsworth Computers have a team of installation specialists
whose task is to advise users how to obtain the best
out of their Merlin system, particularly in the early
stages. Each has a considerable depth of commercial experience
in different but overlapping areas which benefits both
new users and those updating their existing systems.
Systems & Networks
In order to compliment the power of Merlin Business Software
the design and implementation of the systems and networks
for each installation is carefully planned and reviewed
to make sure the most appropriate, stable and fastest
platform is used.
Chatsworth have specialists with considerable experience
in the design and installation of both local area networks
(LANS), wide area networks (WANS) and virtual private
networks (VPN’s) running on all modern business
operating systems.
Our cabling specialists can provide a tailored solution
to your wiring requirements. A structured cabling approach
using Category 5 and Fibre Optic cabling procides high
degrees of flexibility and greater fault tolerance with
transfer rates between 10 and 100 Mb/s data.
Disaster recovery plans can be formulated for the unlikely
(yet highly costly) event of your systems becoming inoperable
due to fire, theft, flood or malicious damage. This ensures
that your company can continue trading through the provision
of a standby computer system whilst a long term replacement
is prepared and installed.
Training
A successful system that meets the needs of the user
requires not only good software but also staff who are
proficient in its operation.
Chatsworth Computers therefore provide a comprehensive
range of training courses for all modules of their software.
One-day training courses on each module are held at Chatsworth
House in our fully equipped training facility. The
courses include a set of training notes to take away,
and each attendee is given a certificate on successfully
completing a course.
Support
for your Merlin System
Software Support
Once a system has been installed and your staff trained,
the next most important aspect of any business system
is ongoing support. Chatsworth Computers Support Centre
offers direct systems support and management services
to all our customers via standard dial-up modem or ISDN
links. Reported problems can be identified in minutes,
without our specialists leaving their desks, and the
appropriate corrective actions can be taken immediately.
A comprehensive Call Logging system is
used to record the history of customer support and to
enable us to respond immediately to all requests for
assistance.
Hardware Support
Chatsworth Computers also provide a rapid on-site hardware
maintenance service ensuring a prompt 4 / 8 hour response
to our customers by our trained field engineers. They
attend sites with a view to resolving the problem there
and then. Where necessary loan equipment can be provided
should the faulty equipment require workshop attention.
Communications
and Telephony Integration
In order to ensure a single source of supply service
to our customers, Chatsworth possesses the necessary
skills and experience to help plan and implement the
most appropriate methods of communications for your company.
Cabling
Our cabling specialist will plan a structured data system
along which your business information will flow. We can
provide Category 5 and Fibre Optic solutions catering
for 10/100 Megabits per second data transfer rates. Gigabit
technology will offer a high-speed data backbone allowing
Servers and key workstations to process large amounts
of data to the benefit of all users on the network.
Wide Area Network Solutions
Chatsworth has many years of experience of provide on-line
solutions to companies with multiple branches. Using
ISDN, Kilostream, Megastream and Broadband technologies,
your remote users can enjoy the benefit of live-processing
along with those at head office without any of the administrative
head aches associated with a separate, off-line solution.
It’s almost as if they’re in the next office
along the corridor.
Telephone & Voice Solutions
It is easy to predict the forthcoming convergence of
Computer and Telephony technologies since the benefits
to all business will be tremendous. In order to be able
to ensure a smooth transition into Computer Telephony
Integration (CTI) Chatsworth has spent a great deal of
time evaluating the solutions available in today’s
market place and has selected Siemens as its Telephone
Systems partner and Tobit Software for their proven Unified
Messaging solutions for Voice mail, E-mail, Faxing and
SMS messages.
